3. USE OF THE SERVICES
USER REQUIREMENTS AND CONDUCT/USER ACCOUNTS
In order to use most aspects of the Services, you must register for and maintain an active personal user
Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account
registration requires you to submit to Bindrop certain personal information, such as your name, address
and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate,
complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and
up-to-date Account information, including having an invalid or expired credit card on file, may result in your
inability to access and use the Services or Bindrop’s termination of this Agreement with you. You are
responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security
and secrecy of your Account username and password at all times. Unless otherwise permitted by Bindrop
in writing, you may only possess one Account.
The Service is not available for use by persons under the age of 13. You may not authorize third parties to
use your Account, and you may not allow persons under the age of 13 to use the Services unless they are
accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity.
You agree to comply with all applicable laws when using the Services, and you may only use the Services
for lawful purposes. In certain instances Bindrop or a Third Party Contractor may require you to provide
proof of identity to access or use the Services, and you agree that you may be denied access or use of the
Services if you refuse to provide proof of identity.
By creating an Account, you agree that the Services may send you informational text (SMS) messages as
part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS)
messages from Bindrop at any time by sending a request to [email protected]
or by replying STOP to
any message you receive. You acknowledge that opting out of receiving text (SMS) messages may impact
your use of the Services.
PROMOTIONAL CODES AND SPECIAL OFFERS
Bindrop may, in Bindrop’s sole discretion, create promotional codes that may be redeemed for Account
credit or other features or benefits related to a Third Party Contractors, subject to terms that Bindrop may
establish on a per promotional code basis (“Promo Codes”).
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful
manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general
public, unless expressly permitted by Bindrop, in advance in writing; (iii) may be disabled by Bindrop at any
time for any reason without liability to Bindrop; (iv) are not valid for cash; and (v) may expire prior to your
use. Bindrop reserves the right to withhold or deduct credits or other features or benefits obtained through
the use of Promo Codes by you or any other user in the event that Bindrop determines or believes that the
use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable
Promo Code terms or the terms of the Agreement.
NETWORK ACCESS AND DEVICES
You are responsible for obtaining the data network access necessary to use the Services. Your mobile
network’s data and messaging rates and fees may apply if you access or use the Services from a
wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices
necessary to access and use the Services and Applications and any updates thereto. Bindrop does not
guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In
addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and
DAMAGED OR LOST ITEMS
It is our priority to supply the best care to your garment and we appreciate your trust.
While it is never our intention for an item to go missing, occasionally it can happen. If this is the case,
please let us know immediately by calling our customer experience team at 1-647-849-1022 or by emailing
them at [email protected]
In order to receive reimbursement, any missing item must be reported to our
customer experience team within seven (7) days of the delivery of the order, in order to ensure the
maximum likelihood that it will be located. All claims are reviewed on a case-by-case basis. Items are
considered lost ten (10) business days after the initial claim has been made. All decisions on lost items are
in Bindrop’s sole discretion and are final.
For Wash and Folded items, any reimbursement for an item or order deemed lost by Bindrop shall be
limited to and shall not exceed ten (10) times the charge for cleaning the lost item (not inclusive of tax and
other fees) regardless of brand, price or condition of the garment, or $300, whichever is lower. To the
fullest extent permitted by law, Bindrop’s aggregate liability in connection with a lost item shall not exceed
the foregoing amount. Bindrop’s offer for reimbursement is valid for ten (10) business days once the offer is
made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on
lost items are in Bindrop’s sole discretion and are final.
Exceptions to this missing items policy include:
Socks, which will be reimbursed at $3 per pair in Bindrop credit, regardless of brand, price or condition
Bindrop does not accept liability for any personal laundry bags and/or bins that are not Bindrop branded bags and/or bins
Bindrop does not take responsibility for any loose items lost when submitted in a Bindrop bag and/or bin, such as
watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items.
Bindrop is also not liable for damage caused by, but not limited to loose items like pens and lipstick.
Any damaged items must be reported by calling us at 1-647-849-1022 or by emailing us
at [email protected]
within seven (7) days of delivery of the order. All damaged items must inspected by
Bindrop through digital photos of each damaged item, within seven (7) days of delivery of the order. All
decisions on damaged items are in Bindrop’s sole discretion and are final.
Although we do our best to prevent any damages to your garment, unfortunately every garment,
regardless of brand or quality, will wear out over time, and there is nothing Bindrop can do to predict when
this will happen, or prevent it. For damage related to normal wear and tear, Bindrop does not provide
reimbursement or compensation.
Per industry standards, the following are considered to be normal wear and tear:
Shrinkage from repeated laundering
Small holes or tears
Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne)
Thinning of fabric
For any items, regardless of service, deemed damaged outside of the above, Bindrop may reimburse you
by paying up to ten (10) times the charge for cleaning the item (not inclusive of tax and other fees) for which
the damage occurred regardless of brand, price or condition of the garment, or $300, whichever is lower.
To the fullest extent permitted by law, Bindrop’s aggregate liability in connection with a damaged item shall
not exceed the foregoing amount. Bindrop’s offer for reimbursement is valid for ten (10) business days
once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis.
All decisions on damaged items are in Bindrop’s sole discretion and are final.
In order to receive reimbursement in cash, the damaged item must be given to Bindrop to be inspected
and subsequently donated. If you wish to keep your item, only reimbursement in Bindrop credit will be
PICK UP AND DELIVERY
We hope to provide a convenient service to all our customers and can leave orders outside residences or
with a doorman. However, once delivery has been made, we will not be held responsible or liable for the
loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after
delivery by Bindrop.
You have an option to ask us to leave your laundry with the doormen or other location, but Bindrop will not
be responsible for any lost cause as a result.
Bindrop reserve the right to keep records of your garments and retain, store, display or reproduce such
records which may include images or photographs, and associate such records with your name or other
profile information for commercially reasonable periods for archival, inventory purposes, quality control,
loss prevention, and or data collection.
USER CONTENT AND INTERACTIVE AREAS
We may provide interactive opportunities in the Services, including, without limitation, user ratings and
reviews, saved favorites and saved instructions, (collectively, “Interactive Areas”) for the enjoyment of our
You represent and warrant that you are the owner or otherwise have the right to provide any information,
comments, reviews, ratings or other materials or content submitted, posted or otherwise transmitted to the
Services (“User Content”). In addition, in consideration of the Services accepting User Content, you hereby
grant to Bindrop an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide
sub-licensable license to use, copy, print, display, modify, edit, remove, publicly perform, translate and
create derivative works from and distribute or otherwise use and reproduce User Content on the Services
and in all forms of media now known or hereafter invented, including but not limited to such uses as on and
in the Services throughout the world in all forms of media now known or hereafter invented in perpetuity
(collectively, the “Uses”) and the right to, in Bindrop’s sole option and discretion, attribute such User
Content to the user submitting the User Content. In consideration of submitting User Content, you consent
to the Uses of the User Content without further consideration, compensation, attribution, notification or
other additional consideration and to Bindrop’s disclosure of any information related to your use of the
Services in any capacity in connection with Bindrop’s display of your User Content on the Services. You
also agree to indemnify and hold Bindrop harmless from any claim or demand, including reasonable
attorneys’ fees, made by any party arising out of the Uses of the User Content that you submit on our
Services. You waive any rights you may have in having the User Content edited, altered or changed in any
manner not acceptable to you.
Some submissions or postings by users to certain parts of the Services, including, without limitation,
Interactive Areas, will be public and posted in public areas on our Services. Bindrop and any contract or
operational providers that conduct, operate and/or manage any portion of the Services will not be
responsible for the action of any users or third parties with respect to any information, materials or content
posted, uploaded or transmitted on the Services.
By participating in any of the aforementioned activities, all users agree to follow the Services standards of
conduct. Bindrop reserve the right to change, delete or remove, in part or in full, any postings in Interactive
Areas and to terminate or suspend access to such areas of the Services for conduct that we believe, in our
sole discretion, interferes with other peoples’ enjoyment of our Services. Bindrop will also cooperate with
local, provincial and/or federal authorities to comply with applicable law.
NO UNLAWFUL OR PROHIBITED USE/MONITORING OF SERVICES
By participating in any of the aforementioned activities, all users agree to follow any standards of conduct
posted through the Services. Without limiting the foregoing, you shall not provide any User Content that is
infringing, defamatory, unlawful, obscene, sexually explicit, harassing, threatening, abusive, illegal or
otherwise improper. Bindrop reserve the right to change, delete or remove, in part or in full, any User
Content in Interactive Areas and to terminate or suspend access to such areas of the Services for conduct
that we believe, in our sole discretion, violates acceptable use standards or interferes with other peoples’
enjoyment of our Services. Bindrop will also cooperate with provincial and/or federal authorities to comply
with applicable law.
Bindrop reserves the right, in its sole discretion, to monitor any and all use of the Services.
VIOLATIONS OF THE AGREEMENT
Bindrop reserves the right to seek all remedies available at law and in equity for violations of the
Agreement, including the right to block access from a particular Internet address to the Services.
TERMINATION OF SERVICES
Bindrop reserves the right, in its sole discretion, to terminate your access to the Applications and Services
or any portion thereof at any time. We will use commercially reasonable efforts to attempt to notify you of
such termination. Bindrop reserves the right to cancel Services and/or your Account for cause, such as if a
delivery site is unsuitable, inaccessible or unsafe, or due to force majeure or inappropriate or abusive
activity by you or third parties. In the event of any termination, you will be responsible for paying for
Services performed prior to termination.
The Agreement shall continue to apply for as long as you use the Services, and any provisions contained
herein which by their nature or effect are required or intended to be observed after termination will survive
termination and remain binding, including the provisions regarding your indemnification obligations, our
limitations of liability and the resolution of disputes through arbitration.